Legal
Terms
Last updated October 26, 2026
Who we are
Good Reception is a dba (trade name) of Northview Entertainment, 3909 Northview Drive, Jackson, MS 39206. When you buy from Good Reception, you are buying from Northview Entertainment, and these terms are between you and Northview Entertainment.
The service
Good Reception gives you a guest link, a printable QR sign and a phone number where guests can leave voice messages, a private dashboard to hear them, and, when you ask, a produced audio "radio special" built from those messages.
Price and payment
Standard is $99, Premium is $149, Premium with the Event Phone is $149 + $249, the Collector’s Edition is $549 and The Broadcast Edition is $699, paid once at sign-up. Add-ons are priced at checkout (for example, the Event Phone is +$249 including the table sign, the acrylic table sign is $49, The Record is $149 and The Radio is $199), with free US shipping. Keepsakes made from your radio special are produced after it is ready; The Radio ships within about 2 weeks of your finished show. No subscription.
Your phone number
We issue a phone number for your event when you sign up. It stays active until about 30 days after your event date and is then released. Guests can leave messages by link, QR code or phone from the day you sign up (or a later opening date you choose) until 14 days after your event by default; you can change the closing date on your dashboard, up to 28 days after your event. Pressing Produce closes the guestbook early. We may issue a shared number with an event code instead if a local number isn't available.
Recording consent
Guests are told on the guest page and in the phone greeting that their message is recorded and shared with you. Please let your guests know about the guestbook, and don't use it to record anyone without their knowledge.
Your special
You choose a style (The Radio Special, The Story Episode or The Love Letter) at sign-up and can change it in your dashboard until the day of your event ends; every style is the same price and includes a Highlight Reel. Production starts when you press "Produce" in your dashboard. Premium, Event Phone and Collector’s Edition specials are delivered within 72 hours; Standard within 5 days. How long the special runs depends on how many messages your guests record, and each plan sets the most it can feature: Standard features up to 50 messages in a special of up to about 15 minutes; Premium and the Event Phone plan feature up to 150 messages in up to about 30 minutes; the Collector’s and Broadcast Editions feature every message in up to about 60 minutes. When there are more messages than a plan can feature, we choose the best moments and may use excerpts. Every message, in full, stays in The Full Collection whether or not the special features it; the limit never deletes anything. The special uses an original theme song made for you; it never includes commercial recordings of your song.
Refunds
If you're not happy with your special, tell us within 14 days of delivery and we'll remake it, or refund you in full if you'd rather. If you cancel before your event and no messages have been left, we'll refund you in full. Signs and keepsakes are made to order for you, so they can't be refunded once they've gone into production, but we'll reprint any that arrive damaged. If your guestbook phone arrives damaged or isn't working, tell us right away and we'll sort it out with you; your guest link and phone number keep working the whole time.
Your photos and colors
Your photos stay yours. When you upload a wedding photo for your record jacket, Liner Notes or Heirloom Box, you give us permission to use it only to make and ship your pieces (including sending print files to the people who print them). We never use your photos in our marketing without asking you first. You confirm you have the right to use the photo (for most couples, that means your photographer is happy for you to print it). Colors and photos shown on screen are a guide; printed colors can vary slightly by material.
Content
Messages belong to the guests who left them and to you. You give us permission to store them, process them and produce your special. We can remove messages that are abusive or unlawful.
Limits
We work hard to keep every message safe, but phone and internet services can fail. Our total liability is limited to what you paid us.
Planner referral program
Wedding planners can join at getgoodreception.com/planners. When a couple books through a planner's link or enters their planner code, the planner earns 15% of what the couple paid us, before tax and shipping. Couples always pay our regular price; a planner code never adds a discount or a fee. Commission is earned on the date the couple's payment clears. On the 15th of each month we pay all commission earned in the previous calendar month (Eastern time), once the planner's balance reaches $50; smaller balances roll over to the next month. Refunded orders earn no commission, and commission already paid on a refunded order is taken off the next payout. Planners can't earn commission on their own events. Payouts are made by hand to the email on file. We may approve, pause or end any planner's participation, for example for misleading promotion, and we may change these terms with 30 days' notice; commission already earned is honored.
Good Reception is a dba of Northview Entertainment · 3909 Northview Drive, Jackson, MS 39206 · hello@getgoodreception.com